Reviews

Solus Hemi 36 with curved seating lit beautifully at night

Reviews

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Solus prides itself on maintaining good customer service. We appreciate receiving quality feedback from our customers.

RHS Chelsea Garden Product of the Year 2016 Finalist
RHS Chelsea Garden Product of the Year 2016 Finalist
RHS Chelsea Garden Product of the Year 2017 Finalist
RHS Chelsea Garden Product of the Year 2017 Finalist
Solus won best of Houzz 2017 for service
Solus won best of Houzz 2017 for service

Customer Reviews

Solus were recommended to us for the best open fire pits. Though expensive, they certainly are [the best] and we totally love it. The finis on the concrete is like looking at an Apple product…fine finish, exacting tolerances and well made.

The packing was perfect to preserve the integrity of the product, the unpacking was easy and the install went without problems.

The service and quotation process was smooth and professional and very helpful. All staff at sit and the manager were polite and professional and very helpful.

I totally recommend this product and firm to deal with.

Great response and support through the sales process as subsequent follow-up for the after-market purchases.

Kris was so helpful with helping me with selecting the firebox and organizing the delivery. The service was outstanding and we highly recommend the Solus products.

Beautiful product, sales super helpful and speedy with samples and products. Also very helpful to our gas fitter when he had questons. Thank you.

With items like this I always try to buy the best products I can afford so they will last. My Solus fire bowl was expensive but it will look good year after year and is the centerpiece of my garden design.

Our fire pit is the perfect modern, clean look we were looking for. It puts out a lot of heat and the flame stays in the bowl. I love tha tit is quiet and you do not hear the hiss of the gas when it is on. It is very well made and we get man compliments. I originally though I would need to hire a contractor to install it, but my husband and I were able to carry it (36 inches) ourselves to put it in place. We just needed to hire the person to run the gas. Pretty easy.

We love our firepit. It adds so much to our patio living. The quality of the product is first class. From my initial visit to the showroom, meeting the staff, touring the manufacturing area, I was totally impressed with this product.

We love our firepit and the quality is superior to other products we have seen.

As a designer I frequently get asked for fire bowls/pits within landscapes. I find the Solus products to be beautiful, functional and of superb quality.

Fire in my backyard!!!

I love my Solus fire bowl. It is very contemporary looking and a very high quality make. It’s easy to use and as far as I’m concerned required no maintenance. The cover for the bowl has lasted many winters and will certainly enture many more. It has a beautiful flame output, however I wish it had a little more.

I would definitely recommend solus as an addition to anybodies backyard.

Solus Halo Elevated Fire Pit Outdoor LitI bought a bio ethanol elevated Halo 36 firepit in LInen from solus Decor as part of my garden re design.

We love it – It’s easy to light, clean, gives a good flame and a substaintial amount of warmth. It was easy to oerder and the delivery guy was very helpful.

Overall the product is a great quality, good looking and does the job!

The selection of fire bowl/pits to choose from is vast to say the least and as for customer service Janet could not have been more helpful.
She gladly chased up any queries I had and got back to me when she said she would. The product itself is stunning and really complemented my project, it arrived blemish free and on time. I’d like to say a big thank you to the team and would highly recommend them to anyone with decent taste. I am currently workin on a new project and am working with them again.

We wanted a quality water feature. We found Solus to be extremely professional from start to finish in providing information and helping with sample, to ensure we had the right colour to blend with the rest of our landscaping. Solus provided unprompted updates re delivery and have helped with every piece of information that we have ever requested. their customer services is second to none. The end result is a beautiful water feature that is a centre piece in our garden, perfect to watch and lovely to hear.

Solus dome water feature fountainOur Solus Dome water feature, found at the Chelsea Flower Show and now positioned on the rear terrace, has a wonderful tinkling echo and can be heard across the entire lenght of the house when the double bifold doors are open, also in the bedrooms above. Its simple but tasteful design could fit anywhere, inside or out. We are delighted with it.

Excellent Service and product from Solus!

I was impressed from my first contact with Solus. Martes answered all of my questions, and our samples arrived right away. Our firebowl arrived on time, in the most incredible packaging, without a scratch, and it looks fantastic in our yard and works great – exactly what we wanted! I wouldn’t hesitate to recommend Solus to anyone looking for a high quality firebowl.

Excellent Service and product from Solus!

I was impressed from my first contact with Solus. Martes answered all of my questions, and our samples arrived right away. Our firebowl arrived on time, in the most incredible packaging, without a scratch, and it looks fantastic in our yard and works great – exactly what we wanted! I wouldn’t hesitate to recommend Solus to anyone looking for a high quality firebowl.

Solus worked with us to find our dream fire table.

I have always loved the look of the solus fire tables! This year when we were finallyl in the market for a fire table, I called them. Their tables were pricey so I thought that my wish to have one was not going to come true. The staff were wonderful and worked with me to find a seconds table that was perfect for our new outdoor living space. You can not even tell it is a seconds (tiny nic on one corner). We love it and spend all our free time around it. It brings our family all to one place for quality time (no TV or video games). It is such a quality product with style. It is artwork.

Solus Hemi Firepit - Client Photo
Solus Hemi Firepit – Client Photo

Incredible company to order from. I ordered the 36 Hemi firebowl to complete my backyard hardscape project. They were awesome to deal with. They provided great advice on colour choices. Never tried to upsell. The customer service was impeccable.

The product itself is better than expected. The purchase and shipping process was quick and flawless.

Highly recommend this product and company.

Solus Hemi Fire Pit
Solus Hemi Fire Pit

I purchased the 26″ hemi fire bowl and it looks great in our backyard. Kris Roath at Solus Decor was extremely helpful throughout the purchase. He even timed the delivery of the firebowl to coincide almost exactly with the arrival of our gas fitter! I couldn’t be more pleased with the fire bowl and their service.

Hemi Firebowl Fire Pit

Awesome service even though we didn’t purchase a product. The 36″ firebowl came with the house we just purchased. They are sending us the valve key that was missing for free. Now that’s customer service.

Solus Hemi firepit shown with metal ring at duskI have purchased a number of the firebowls from Solus over the years for clients as well as one for my personal use. My clients and I have been extremely happy with the purchase. Customer service has been great, always ready to help.

Firebox 30 in Cinder colour with flames near seating
Solus Firebox

The quality of Solus products is outstanding and the workmanship is very refined. My client was very pleased with their firebox and the quick turn around from order placement to delivery. The staff members that I dealt with were very helpful, pleasant and professional. Kris Roath was particularly lovely to work with, always on top of what needed to be done.

Our Solus Hemi Fire Bowl is installed at our beach home in Santa Rosa Beach. It sits next to the pool and is both the physical and spiritual focal point of the outdoor patio. We have friends and family who come over to “gather by the pit.” It is easy to start and we hate to ever turn it off because it is both the light and warm we gather around. The cover is easy to slip on and off and the wood top makes for a good table when the pit is not lit. Solus Decor as a company is very responsive and easy to work with as well. Highly recommended.

I bought the Halo Low fire pit from Solus. It’s beautiful and I couldn’t be happier with it. We live in Los Angeles and purchased a mid century modern home. I took the last 7 years to restore it. The fire pit was one of the first items I purchased. I actually got a year before I needed. I just saw it and knew that it was the one for me. They have great sleek designs in a variety of finishes. It was unlike anything on the market. Customer Service was also excellent. We highly recommend this company.

The sales staff were informative and prompt. We picked it up ourselves and the staff at your office and warehouse were wonderful. It looks great. We are just waiting for the gas fitter to hook it up. I will report back when that happens.

Solus Hemi Fire Pit

I purchased the Hemi 36 fire pit for my deck and it is absolutely beautiful. Solus was great to work with during the entire process and always available to answer questions and provide samples. I would highly recommend this fire pit!

Solus Hemi 36 firebowl firepit shown lit on deck
Solus Hemi 36 firebowl

Our family has 3, 36” Hemi fire bowls and counting. We have be completely satisfied with all of the products we have ordered from Solus. We are constantly complimented on how beautiful the fire bowl looks. Also worth mentioning is the top notch customer service. We will continue to use and recommend Solus to anyone.

Hemi outdoor gas fire pit Solus
Hemi Firebowl

We have been looking for a fireable for a while but found that many did not produce enough heat. The townhouse where we live has a Solus fire pit on the rooftop so we thought we would give it a try. It is a costly fire bowl but well worth the quality and durability,l as I believe it will last for many years. We have seen many at the local barbecue and hardware stores but nothing compares to the quality of the Solus bowl.
We were also very impressed with the customer service, Graham was always quick to respond with any questions and provided us a few quotes in order to provide us with the best option for us. Shipping was also very communicative and willing to work around my schedule in order for us to receive the product.
I was very please with the whole experience and I’m now enjoying the beautiful fire bowl. It is certainly attracting a lot of neighbors attention!

Solus Hemi 36 firepit shown lit on rooftop garden
Solus Hemi 36 firebowl firepit shown lit on rooftop garden

I purchased a natural gas hemi 36 back in 2014, and my family has been using it regularly for the past four years. There’s a lot to like about this product and this company. To begin with, our sales and delivery experience was first-rate. I was a little hesitant about having a heavy concrete product shipped from Vancouver to Edmonton, but I needn’t have worried. Our fire bowl arrived very well packed and crated. Moving the fire bowl into our back yard was easy using the supplied lifting straps, but does require two people. Once installed over the gas line we had run for this purpose, the fire bowl looked stunning–sleek and modern and an instant focal point. We also purchased the hardwood tabletop and all-weather cover, and after living with them for four years, I can recommend both. The tabletop has proven very useful for those times when we’re sitting outside with food and beverages, but have no intention of lighting the fire bowl. The all-weather cover, at least the one we have, has worn like iron. After four Edmonton winters, it’s still in remarkably good shape. The fire bowl itself has exceeded our expectations; it’s easy to light, looks wonderful in operation, and makes sitting in our back yard on a summer’s evening that much more special. We have never regretted our purchase, and we have never hesitated to recommend Solus Decor to the many people who have complemented our fire bowl.

Scupper water bowl trickles into a beautiful contemporary pond.I have used Solus water features and fire pits in my garden design business for my clients. They are a product of great quality, with a pleasing aesthetic. They can be featured in various styles of well-designed gardens and deserve an appropriate setting and backdrop to show them off to their full potential.

I had the pleasure of working closely with Brad Carpenter adn his Team and both Grand Designs 2016 and the prestigious RHS Chelsea Flower Show 2016. Solus Decor UK have a terrific range of high quality products and despite only fairly recently setting up the UK and Europe division, the company has established itself as a leading supplier of Firepits and Water Features.

Cheshire, UK, client photo of Hemi firepit in their garden

We purchased the most beautiful firepit from Solus Decor having seen a photo of it in the Sunday Times Home section.

The company was very professional from start to finish. All our questions were answered promptly and they kept us up to date about delivery and setup.

The fire pit came incredibly well boxed up and was delivered on time and with full instructions.

The product is really very attractive and acts not only as a great meeting point in the garden for family and friends, but as a focal point in itself.

Couldn’t recommend it and Solus more.

Small firecube gas fire pitWe bought a Solus Fire Cube earlier this year. It’s a beautiful looking product, it’s been very easy to set up and to use, and it’s been an effective source of heat when we have been sitting in our garden in the evening.
The people at Solus kept us informed as to when our Fire Cube was going to be delivered and also followed up with us after delivery to ensure that we were happy with it. All in all, great client service.

Provided a great looking product when I needed it, without any fuss, even though I was often not ready for it. Good back up and communication, all the way through the process. Very easy to work with.

Project Date: July 2016
This is a beautiful and well made product. The burners ( the part that fails on cheap fire pits) are solid brass and well made. The size and proportions are ideal for a moderate to larger space. The bowl arrived in a museum standard wooden shipping crate and was well padded to ensure that it was undamaged.

We received excellent customer service upon visiting the Solus showroom. All of the aesthetic options and the working details were explained and shown to us while there in our one and only visit. Our purchase was then done through email and the pick up date was as stated and packaged extremely well for transport. We are extremely happy with our purchase – Hemi 36 in Cinder with extra concrete rocks.

Hemi Outdoor Fire Pit Solus
Hemi 36 in Cinder

 

Excellent customer service and well worth the reasonable wait.

We’re very happy with our experience with Solus and the installation. They supply a premium product that is well worth paying a bit more for. The customer service from the first “drop by” the studio, to the design and installation of the final product was stress free. These people love their product and it’s contagious! Huge thank you to both Kris and Elton.

solus decor elevated halo gas fire pitLove our new firepit

Once I saw our firepit onine I was pretty obsessed. We got the elevated halo 36. It’s just so pretty. Solus was lovely to deal with as well. It was easy to order and the rep spent a lot of time on the phone with me helping to pick out the color. the firepit shipped out on time and got here in perfect shape. We are very happy with our purchase.

Outstanding product / service
Great customer service and the quality of the product was exceptional. A little more pricey than others, but well worth extra dollars

Excellent Experience

The entire process was very professional and easy. Product was delivered when promised and quality was very high. It looks great in our back yard.

Hemi Firebowl

Our Hemi 36″ Fire Bowl is Great!

Our condo associaton purchased the Hemi 36″ Fire Bowl and our residents love it! We had it shipped all the way from Vancouver to Montreal and it arrived well-crated, in perfect condition for a straight-forward install. We have it connected with a timer switch, so it is just “set and forget” which is great, since we have many unsupervised resident users. The Hemi is very attractive when burning, and even when not lit it looks like a sculpture. Solus Decor’s after sales service has also been excellent.

Great product, well made, love it.

Packing was the best I have seen for any product I have every received, it’s nice to deal with people who love quality and pay attention to detail.

What is it about the Canadians, so friendly and relaxed, but able to deliver on craftmanship and customer satisfaction?

I have ordered fire bowls for clients on two projects. The web site is great because I am able to show clients photos and spec sheets at meetings.

Staff is friendly and easy to talk to, but take care of business as well.

I am happy with quality and service.

Great product and quality of product – expensive but glad I got this compared to a cheaper type of product.

These guys make a fantastic fire bowl. The design and craftmanship are really well done and it’s easy to enjoy the product. It also gets a lot of compliments…

Solus Halo Elevated Fire Pit Outdoor LitI am very happy with the product and service that was provided regarding my purchase of the firepit.

We have had a Solus fire pit for the past 5 years at our previous home. We now purchased two fire pits for our new home we recently build.

Their fire pits are of the highest quality, look cool and function like no other!

Solus fire cube lit at dusk on rooftop deckGreat Service, great product

I had a good experience with customer service, responses were timely. I LOVE my cube fireplace – it is perfect for our condo balcony!

Modern, minimalist firebowls made exceptionally well.

I would not hesitate to buy a fire bowl from Solus again. The people there were very helpful and so easy to work with. the bowls themselves are simply beautiful.

Solus Hemi Firepit  with Wood Table TopGreat service and product

We shopped around for a little bit before deciding on a Fire Bowl from Solus Decor. The sales staff were professional and helpful. The product was great in style and quality. Staff would touch base with us to ensure the specifications and the product’s delivery. Product was delivered as scheduled. We are very happy with our purchase and would buy from Solus Decor again.

Solus Firecube

LOVE my fire cube!

I’m not going to lie, it was a bit expensive, but so worth it. Perfect small size for a 9×9 patio in a high rise apartment building. This company was extremely easy to work with and timelines were bang on.