Returns Policy

Solus will accept return of products that are in their original condition and packaging within 2 days of delivery to the purchaser. An administrative fee of 50% of the total product price will apply to orders returned that are not defective.

We also accept returns for exchange of items that are defective. For defective items please contact us at or on 0208 819 1495

Please do not ship any defective item back until you have spoken with a Solus representative and completed a warranty claim form (see PDF below). Filling out a warranty claim form will help us expedite resolution. Before you return the product, we will review your claim, talk with you and request photographs to determine the nature and cause of the defect. Within a reasonable amount of time we will determine whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

An address to return to will confirmed at the time.

Cancellation Policy

Cancelled orders will have an administrative fee of 50% of the total product price charged against it.

Return & Warranty Forms


Warranty Claim Form 29.75 KB 7 downloads


FIre Pit Limited Warranty 31.42 KB 8 downloads